Environment Agency

Send landfill data

Challenge
Complex internal QA processes, poor digital take up with 30% of environmental data submissions sent by paper or emailed.

Outcome
A digital service that met the needs of the users. A simplified process that allowed customers to upload data with new data standards

Environmental permits require operators to monitor a number of different things, and periodically report the data they collect to the agency. This helps the EA to understand what impact the site may be having on the environment.

Within a multi-disciplinary team I designed a data returns service with a data validation feature for the Environment Agency’s (EA) regulated customers to easily submit data online, to make it easier to do business and save them time and money.

The service introduced a new standardised format of data capture to ensure increased confidence that the data being returned is useful and accurate. Internal users could then view and analyse the data submitted, and produce reports as necessary.

Data analysis

There was no standard way of submitting data to the EA, no consistent way to format data, and no central database to store the data they receive. This meant they were not making the best use of it, and their compliance activities should be driven by the data they received.

Our team identified that 30% of existing customers submit their returns using a paper form. EA staff were rekeying customer data that had been emailed into the EA systems

Success would be measured by cost per transaction and uptake of users submitting their data using the new service and the reduction of paper data submissions.