User experience design.
I design digital services that meet the needs of users and help delivery teams make them reality.
Department for Environment, Farming and Rural Affairs
Allow users in organisations to get flood warnings for multiple locations
- User journey map, User story map, Data analysis
Office for National Statistics
Helping survey respondents solve issues themselves
- Data analysis, Prototype, User testing
Bringing further valuations into the remortgage journey
- Research, Interviews, Customer journey map
Digitising a service traditionally fulfilled by paper
- Data analysis, User journey flow, Prototype, User testing
I cut my teeth as a web designer in London designing the portal for easyInternet. easyInternet cafe's were giant internet cafe's that cropped up around the world in the early 2000’s. Seeing hundreds of users interact with designs I had created was quite the introduction to interaction design.
I then moved on to lead a team of designers at the British Medical Journal (BMJ). We created award winning digital services that met the development needs of health professionals.
During this time I completed a Masters in Interaction Design. I focussed on evidence based knowledge in clinical health and took a deep dive into the evidence basis of iconography.
In 2013 I moved to Bath where I am currently a UX contractor. I have applied since my design skills to the publishing, finance and health industries. I thrive in designing government services and I have a solid, practical understanding of the GDS framework.
I maintain a strong user-centred design philosophy. I have gained valuable insights into how business requirements impact the user experience - navigating through constraints such as legacy systems and technical debt are challenges I’m accustomed to.
The key to successful services begins with maintaining good relationships with co-workers. I value respecting the work of the delivery and leadership teams. It oils the wheels of the delivery process and I’m lucky to have worked with colleagues who believe the same.